The Jaipur and Srinagar Airport got First and Second rank respectively in the category of 2-5 million passengers in ACI-ASQ Survey. Dr. Guruprasad Mohapatra, Chairman, Airports Authority of India along with his team received the ACI-ASQ Award at a function held in Mauritius on 17th October 2017.
This is for the second consecutive time that Jaipur Airport has been rated the Best Airport in the World in the traffic volume of 2 to 5 million passengers per year. Jaipur was ranked as the Best Airport in the World catering to a traffic volume of 2 to 5 million passengers per year in 2016 also.
The Airport Service Quality (ASQ) Awards are the aviation industry’s most prestigious accolades. The awards recognize the airports which have achieved the highest passenger satisfaction ratings in the ASQ Survey – the world’s benchmark measure of airport excellence.
It is the only worldwide program to survey passengers at the airports on their day of travel. Every year, the program delivers some 600,000 individual surveys in 41 languages in 84 countries. It measures passengers’ views on 34 key performance indicators, including airport access, check-in, security screening, restrooms, stores and restaurants.
Each airport uses the exact same survey, creating an industry database that allows airports to compare themselves to other airports around the world. The ASQ program also has a feature that facilitates sharing of best practices among airport operators.