‘DigiYatra’- A New Digital Experience for Air Travellers

The Ministry of Civil Aviation is adding a Digital experience for Air Travellers through DigiYatra Platform. The ‘DigiYatra’ is an industry-led initiative co-ordinated by the Ministry in line with the Prime Minister Shri Narendra Modi’s Digital India’s vision to transform the nation into a digitally empowered society. This follows Air Sewa which brings together all the stakeholders on a common platform for handling customer grievances and disseminating real-time data.

DigiYatra is an industry-led initiative coordinated by the Ministry of Civil Aviation in line with Digital India programme.

It aims to transform the flying experience for passengers and position Indian Aviation amongst the most innovative aviation networks in the world.

The facility will use digital technology to enhance air passenger experience all the way from ticket booking to airport entry check, security check, and aircraft boarding.

For this, a passenger needs to enroll into DigiYatra program through AirSewa app and a DigiYatra verified passenger will get hassle free entry at the airport through E-Gates

At the entry gate, a single token for the passenger will be created. This will also facilitate walk-through security scanners swiftly owing to advanced biometric security solutions.

This facility will be optional for passengers. If somebody does not want to disclose the identity, there will be a separate provision for them.

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